Discover how ACE Fire Systems transformed from installation-focused work into a thriving service-driven business. Karsten Smith shares how recurring revenue, customer care, and embracing technology have reshaped fire protection in Las Vegas and beyond. Learn strategies for compliance, building strong client relationships, and navigating industry shifts from AHJ platforms to AI. Hear real-world lessons fire professionals can use today to strengthen resilience, grow revenue, and deliver lasting value.
Timestamps
00:00 Welcome & Introduction
02:35 Karsten’s Journey into Fire Protection
07:26 Why Recurring Revenue Matters
09:32 Turning Installs into Service Contracts
11:13 Customer Service as a Growth Driver
13:09 AHJ Compliance Platforms & Industry Shifts
14:28 Navigating Local Jurisdiction Challenges
18:18 Risk Management and System Types
19:33 Karsten’s Favorite Systems to Work On
24:45 Suppression Systems & Market Competition
26:19 Restaurant Stories from the Field
28:15 Embracing Technology and AI in Fire Protection
33:02 Private Equity & The Industry’s Future
34:48 ACE Fire’s Online Presence
35:41 Closing Takeaways